Customer Service Executive - Affiliate Sales
- TotalEnergies
- Dubai - United Arab Emirates
وصف الوظيفة
Profil du candidat
Knowledge:
- Strong knowledge of the market and the customers, industry techniques/methods.
- VAT and customs reequipments
- Letters of Credits and export documentations
- A thorough knowledge of the product range (added advantage)
- SAP
- Excellent interpersonal communication
- Analysis, Problem solving and Resolving conflict
- Proficiency in IT software (ERP, Excel, Word, Power point and PDF writer)
- English language proficiency and French language will be an added advantage
- Minimum 5 years (GCC experience) of which 3 years in a similar position .
- Bachelors degree in any specialization
- Liaise with Demand & planning for orders status. (confirmed and insertion orders)
- To ensure timely update of VAT records & documentation related to Affiliate
- Handle order data entry & invoicing and Prepare shipping documents within or outside Letters of Credit
- Plan, organize & coordinate export shipments for the assigned destinations/territories for timely loading & shipments
- Coordinate with internal departments e.g., Logistics, Accounts, Purchase, Technical and Marketing departments for customers’ requirements
- Liaise with Supply chain & Demand planning monthly
- Analyse / Evaluate/ Operate Letters of Credit received from customers
- Ensure all the affiliate orders are placed as per forecasts and affiliate contract with TEMME
- Liaise with banks, shipping agents, inspectors, and other 3rd party agents
- Maintain & prepare pricelists, quotations/offers, correspondence, records of customers in assigned destinations
- Communicate/ Respond to customer’ inquiries/messages received by telephone, email daily
- Support the Credit department to ensure timely collection of payments from customers of assigned destinations
- Maintains customer data base and account information.
- Housekeeping of the old orders in the system. And updating the SAP SO dates (confirmation/ delivery dates) As per the Affiliates KPI and Export Procedure
- Update all the reports linked to the Affiliates Operations and Execute the Tasks within their Frame time.
- Handle face-to-face enquiries from customers.
- Ensure that the company satisfies its customers' needs.
- Building a good relationship with customers thru effective communication.
- Ensure adherence to compliance processes and guidelines specific to the position's roles and responsibilities.
- Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
- Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliate’s HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
- Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities
- Take active role (whenever required) in wider cross-organizational activities/projects.
- Ensure full adherence to the company’s compliance program, its policies and procedures including economic sanctions and export control in all professional activities.
- Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that comes to my attention.
- High content of matrix processes, between supply chain & the customers.
- Harmonious relationship with Colleagues from various department ie: Logistics Department, Accounting Dept, Credit Control, Demand and planning & Logistics with regard to related job to be done Conducive working environment.
- Constraints : Numerous custom regulations (in continuous evolution), Political instability in the region
- Favourable Factors : Free zone benefits and port facilities, Quality of the infrastructure and communication tools
NP Level : 8