Customer Service Executive - Affiliate Sales

وصف الوظيفة


Profil du candidat

Knowledge:

  • Strong knowledge of the market and the customers, industry techniques/methods.
  • VAT and customs reequipments
  • Letters of Credits and export documentations
  • A thorough knowledge of the product range (added advantage)
  • SAP


Skills:

  • Excellent interpersonal communication
  • Analysis, Problem solving and Resolving conflict
  • Proficiency in IT software (ERP, Excel, Word, Power point and PDF writer)
  • English language proficiency and French language will be an added advantage


Experience:

  • Minimum 5 years (GCC experience) of which 3 years in a similar position .


Education:

  • Bachelors degree in any specialization


Activités

  • Liaise with Demand & planning for orders status. (confirmed and insertion orders)
  • To ensure timely update of VAT records & documentation related to Affiliate
  • Handle order data entry & invoicing and Prepare shipping documents within or outside Letters of Credit
  • Plan, organize & coordinate export shipments for the assigned destinations/territories for timely loading & shipments
  • Coordinate with internal departments e.g., Logistics, Accounts, Purchase, Technical and Marketing departments for customers’ requirements
  • Liaise with Supply chain & Demand planning monthly
  • Analyse / Evaluate/ Operate Letters of Credit received from customers
  • Ensure all the affiliate orders are placed as per forecasts and affiliate contract with TEMME
  • Liaise with banks, shipping agents, inspectors, and other 3rd party agents
  • Maintain & prepare pricelists, quotations/offers, correspondence, records of customers in assigned destinations
  • Communicate/ Respond to customer’ inquiries/messages received by telephone, email daily
  • Support the Credit department to ensure timely collection of payments from customers of assigned destinations
  • Maintains customer data base and account information.
  • Housekeeping of the old orders in the system. And updating the SAP SO dates (confirmation/ delivery dates) As per the Affiliates KPI and Export Procedure
  • Update all the reports linked to the Affiliates Operations and Execute the Tasks within their Frame time.


Accountabilities

  • Handle face-to-face enquiries from customers.
  • Ensure that the company satisfies its customers' needs.
  • Building a good relationship with customers thru effective communication.
  • Ensure adherence to compliance processes and guidelines specific to the position's roles and responsibilities.
  • Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
  • Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliate’s HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
  • Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities
  • Take active role (whenever required) in wider cross-organizational activities/projects.
  • Ensure full adherence to the company’s compliance program, its policies and procedures including economic sanctions and export control in all professional activities.
  • Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that comes to my attention.


Contexte et environnement

  • High content of matrix processes, between supply chain & the customers.
  • Harmonious relationship with Colleagues from various department ie: Logistics Department, Accounting Dept, Credit Control, Demand and planning & Logistics with regard to related job to be done Conducive working environment.
  • Constraints : Numerous custom regulations (in continuous evolution), Political instability in the region
  • Favourable Factors : Free zone benefits and port facilities, Quality of the infrastructure and communication tools


Informations supplémentaires

NP Level : 8