Junior Executive SME Telephone Account Management

Key Accountabilities
- To use the Siebel system to proactively resign the customer base at pre-agreed intervals in order to minimize.
- churn.
- Ensure accurate and timely reporting of sales.
- To improve SME accounts profitability through the sale of additional products and services including Mobile,
- BES, Mobile Broadband, Fixed Line and other data products.
- Ensure that account management is closely linked to and co-operate with COPS customer service, activation.
- and collection to maximized customer satisfaction and to product the company’s financial interests.
- To relationship manage accounts, taking ownership of any escalations and issues which may arise and deliver.
- quality customer experience which exceeds specified customer experience targets.
- Manage customer relationships effectively one to one in order to retain and increase sales of products and
- services provided/utilized by existing and/or new customers.
- To work and adhere to the du way Sales Standards and Competency Framework.
- Execute and analyze daily, weekly, monthly and quarterly reports on the sales/target achievement and gaps.
- performance of the individual members in order to continuously and effectively manage operational.
Qualifications, experience and skills
Qualifications:
- Diploma in higher in sales/marketing or similar
Experience:
- 3 to 5 years in experience in client support, conducting and managing telesales and revenue generating activities.
Skills
- Customer focused - proven experience of building and influencing multi-level relationships.
- Excellent negotiation skills
- Proven track record of achievement in a target orientated environment
- Commercially focused - the ability to quantify costs and determine benefits relevant to the customer needs and to anticipate risks to the client forming strategies to alleviate risk.
- Positive & self-motivated - equally comfortable with working alone and as part of a regional team.
- Flexible and proactive - able to maintain high quality performance in areas of responsibility and deliver results.
- Prepared – the ability to form an ingoing hypothesis based on customer research and use advanced questioning to develop opportunities and enhance customer loyalty.
- Organized - the ability to plan time effectively and delegate work appropriately across the wider SME team.
- Strong communicator - demonstrates a high level of written communication and presentation skills.
- Knowledgeable of du’s product & services capabilities
- Fixed line & Mobile sales experience preferred.
- Outbound sales calling preferred.