Profil du candidat

Bachelor’s degree / university graduate
Excellent communication skills.
Strong client’s relationship.
High sense of responsibility, accountability, and accuracy
Ability to build strong and professional working relationship with TOM Card customers
Strong Analytical skills & can work easily with numbers.

Activités

Apply the Anti-corruption, Antitrust Compliance and Integrity Policies and Program
Implement the required process of due diligences within my area of responsibilities.
Apply the entire ethical approach and TOTAL code of conduct values.

Reporting:

Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Prepare analysis reports for key accounts to facilitate their fleet management experience.
Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
Monitor the KPI’s for sales and back-office teams.
Prepare the monthly highlights.

Controlling:

Monitor and report the accounts financial risk and due invoices.
Quarterly credit limit review
Ensure that the cards priority control 1; polling, and priority control 2; trial balance is carried out
Support finance with the card’s priority control 3; reconciliation and priority control 4; credit ceilings management
Recommend controls by identifying problems, writing improved procedures.
Card handling process control (starting from receiving empty cards till delivering printed cards to customers)

Contract’s administration:

New contracts documentation review
Monitoring Booster and make sure the customers successfully received their cards or contacted if they have problems proceeding.
New prospects distribution through booster, Retail & Call center

Call Center:

Develop objectives for the call center’s day-to-day activities.
Collect and analyze call-center statistics (complain calls, not solved cases, call surveying etc.)
Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Development:

Support the project’s business development plan by implementing new projects and business models.
Recommend system improvements by studying current practices, designing modifications.
Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
Staying up to date on the latest process and IT advancements to automate and modernize systems.
Develop and enhance the back-office operations to achieve customer satisfaction.
Tom Card key user activities
Tool’s enhancements
Ensure that the Booster is working properly and that all customers were either successfully enrolled or contacted by SME

Hygiene/Security/Environment:

Understand HSE risks linked to the team activities as well as the most appropriate behavior to avoid them.
Ensure that all the Tom Card processes are carried out in HSE risk free environment.
Comply with HSEQ corporate policy and increase the awareness among his team.
Carry out the daily work in accordance with the company HSE procedures.
Comply with HSE policies & 12 golden rules.
Confronted with few risks when carrying out one's activity.
Has a basic knowledge of HSE issues even though it is not updated regularly

Contexte et environnement

Apply the Anti-corruption, Antitrust Compliance and Integrity Policies and Program
Implement the required process of due diligences within my area of responsibilities.
Apply the entire ethical approach and TOTAL code of conduct values.

Reporting:

Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Prepare analysis reports for key accounts to facilitate their fleet management experience.
Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
Monitor the KPI’s for sales and back-office teams.
Prepare the monthly highlights.

Controlling:

Monitor and report the accounts financial risk and due invoices.
Quarterly credit limit review
Ensure that the cards priority control 1; polling, and priority control 2; trial balance is carried out
Support finance with the card’s priority control 3; reconciliation and priority control 4; credit ceilings management
Recommend controls by identifying problems, writing improved procedures.
Card handling process control (starting from receiving empty cards till delivering printed cards to customers)

Contract’s administration:

New contracts documentation review
Monitoring Booster and make sure the customers successfully received their cards or contacted if they have problems proceeding.
New prospects distribution through booster, Retail & Call center

Call Center:

Develop objectives for the call center’s day-to-day activities.
Collect and analyze call-center statistics (complain calls, not solved cases, call surveying etc.)
Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Development:

Support the project’s business development plan by implementing new projects and business models.
Recommend system improvements by studying current practices, designing modifications.
Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
Staying up to date on the latest process and IT advancements to automate and modernize systems.
Develop and enhance the back-office operations to achieve customer satisfaction.
Tom Card key user activities
Tool’s enhancements
Ensure that the Booster is working properly and that all customers were either successfully enrolled or contacted by SME

Hygiene/Security/Environment:

Understand HSE risks linked to the team activities as well as the most appropriate behavior to avoid them.
Ensure that all the Tom Card processes are carried out in HSE risk free environment.
Comply with HSEQ corporate policy and increase the awareness among his team.
Carry out the daily work in accordance with the company HSE procedures.
Comply with HSE policies & 12 golden rules.
Confronted with few risks when carrying out one's activity.
Has a basic knowledge of HSE issues even though it is not updated regularly

Tom Card Controller