Junior Customer Engagement Specialist

The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates www.smartkpis.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.

Key Responsibilities:

• Promote The KPI Institute offering through all communication channels including professional social media platforms;
• Build & manage effective relationships with key stakeholders to increase the impact of the
  
  

sales campaigns;

• Establish, develop and maintain business relationships with current customers and
  
  

prospective customers;

• Contact prospective customers to present the benefits of enterprise sales accounts and
  
  

convert them in loyal customers;

• Develop clear and effective written proposals for current and prospective customers
  
  

Requirements:

• Fluency in English
• Strong negotiation and communication skills
• A team player with a proactive and positive attitude
• Previous experience in customer engagement or a related field is a plus
• Hold a university degree preferably in business, sales or other similar disciplines;
• Have a minimum of one-year experience with sales;
  
  

Why Join Us?

• Be part of a dynamic, growing team with opportunities for learning and development
• Enjoy the flexibility of working remotely from Egypt