وصف الوظيفة


Organization- Hyatt Centric Jumeirah Dubai

Summary

Job Summary: The Team Leader - Reservations will oversee the reservations department, ensuring exceptional service delivery and operational efficiency. This role requires strong leadership skills, attention to detail, and a deep understanding of hotel reservations systems and processes.

Key Responsibilities:

  • Supervise Reservations Team:
  • Lead, mentor, and motivate the reservations staff to achieve high performance.
  • Conduct regular team meetings to communicate goals, updates, and training.
  • Manage Reservations Process:
  • Oversee all reservation activities, ensuring accuracy and compliance with hotel policies.
  • Handle complex reservation inquiries and special requests, providing tailored solutions.
  • Customer Service Excellence:
  • Ensure a high level of customer service is maintained at all times.
  • Address guest concerns and feedback promptly and professionally.
  • Training and Development:
  • Provide ongoing training and development opportunities for team members.
  • Monitor team performance and implement improvements as needed.
  • System Management:
  • Utilize hotel management software to manage bookings, cancellations, and inventory.
  • Ensure data integrity and accuracy in the reservations system.
  • Collaboration:
  • Work closely with other departments, such as Front Office, Sales, and Marketing, to optimize occupancy and revenue.
  • Participate in weekly revenue meetings and strategy sessions.
  • Reporting:
  • Generate and analyze reports on reservations, occupancy trends, and revenue forecasts.
  • Provide insights and recommendations to enhance performance.
  • Compliance and Standards:
  • Ensure adherence to hotel policies and procedures.
  • Maintain high standards of professionalism and presentation in the team.