HUMAN RESOURCES OFFICER SHARED SERVICES

Job Purpose

Manage, motivate and coach a team of Shared Services Co-ordinators to deliver a consistent, accurate, efficient and responsive, customer-oriented service while achieving department targets and objectives. Monitor and encourage team member output to meet deliverables while ensuring that workload is shared and distributed evenly, prioritising urgent work when required.

Job Outline

• Lead assigned team, providing hands-on supervision and day to day management to ensure that Shared Services activities are completed on time, with accuracy and in alignment with company policies, practices and procedures.
• Drive the team to meet department objectives, ensuring that each individuals output is monitored to meet department targets and deliverables.
• Act as first escalation point to clarify any policy issues with responsibility for decision making within established frameworks. Resolve operational issues or problems arising on a daily basis.
• Motivate team to deliver exceptional service. Recognise and reward good performance, devise cost neutral ways to encourage the team. Share goals and achievements of team members across area.
• Resolve errors or service failures with team members individually. Share learnings and risk mitigation with the group, to focus on service improvement and delivery across the team.
• Performance manage team members, ensuring that underperformers and new joiners are coached to improve quality and quantity of output. Establish improvement or development plans to support learning and enhance performance, follow up to ensure that training and development is put into practice and that required improvement objectives are met.
• Continuously review working practices to enhance productivity, role enrichment and the delivery of services to the departments requirements. Encourage team members to continuously review processes and make suggestions for improvements.
• Ensure the quality and accuracy of information captured in internal systems and process guides, checking and updating material on a regular basis. Protect confidentiality of information, making sure that accesses are appropriate and that team members are aware of their responsibility to keep information and data confidential.
  
  

Qualifications & Experience

Human Resources.Other : 5+ Years

12 Years Schooling Or Equivalent

Experience in managing mid sized customer focused teams (10 members or more)

Experience/ Skills

• Thorough understanding of Emirates Group policies, processes and practices
• Proven ability to coach and motivate staff
• Advanced Microsoft Office skills such as analysing information in excel, writing formulae and automating routine tasks.
  
  

SAFETY SENSITIVE ROLE: No

LEADERSHIP ROLE: Yes

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.