Head Teller

Job Description

As a Head Teller at Emirates NBD, your role is to supervise a team of tellers, validating all transactions originating from the team, and ensuring they meet technical requirements, comply with procedural guidelines, and provide approval within the delegated authority limits. The job holder ensures day-to-day reconciliation of cash. The job holder resolves routine problems related to regular transactions and interfaces with internal and external parties for this purpose. The job holder provides quality customer service and resolves escalations when they happen at the teller account. The job holder communicates with other business units to ensure that service-related issues are handled or escalated when required.

Key Responsibilities:

• Supervise and train tellers on proper cash handling procedures, customer service standards, and adherence to banking regulations.
• Ensure teller operations are conducted accurately and efficiently, including processing deposits, withdrawals, loan payments, and other transactions.
• Monitor teller cash levels and vault management to maintain adequate funds for daily operations and compliance with security procedures.
• Resolve escalated customer inquiries or complaints promptly and professionally, ensuring customer satisfaction and retention.
• Conduct regular audits of teller transactions and vault balances to identify discrepancies and ensure compliance with internal controls.
• Collaborate with branch management to implement operational procedures, achieve sales goals, and enhance the overall customer experience.
• Provide leadership and guidance to the teller team, fostering a positive work environment and promoting teamwork and collaboration.
• Stay updated on industry trends, regulatory changes, and bank policies to ensure compliance and mitigate risks.
• Assist in opening and closing procedures, including balancing cash drawers, securing the branch, and preparing reports for management.
• Participate in ongoing training and development programs to enhance job knowledge and skills.
  
  

Skills and Experience:

• Bachelor's degree in finance, business administration, or related field preferred.
• Previous experience in banking or financial services, with a minimum of 2-3 years in a supervisory role.
• Strong understanding of banking regulations, compliance requirements, and risk management practices.
• Excellent interpersonal and communication skills, with the ability to interact professionally with customers and team members.
• Detail-oriented with a high level of accuracy in cash handling and transaction processing.
• Proficient in computer applications, including Microsoft Office and banking software systems.
  
  

What we offer you:

• Competitive salary package
• Market-leading incentives
• Preferential banking facilities for employees
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
  
  

Why Join Us:

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants only SHORTLISTED candidates will be contacted. “