Front Office Intern

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Assist in checking guests in and out of the hotel, ensuring smooth and efficient processing.
• Provide exceptional customer service by answering guest inquiries, responding to requests, and resolving any complaints or issues.
• Help manage guest check-in/check-out procedures, ensuring all necessary documentation is completed accurately.
• Provide information about hotel services, facilities, and local attractions to guests.
• Assist in handling room reservations, ensuring all bookings are processed in the hotel’s reservation system.
• Help with managing availability and overbooking situations, maintaining accurate room inventory.
• Support the preparation of reports related to reservations, occupancy levels, and guest preferences.
• Answer and direct incoming phone calls, handling guest inquiries and messages promptly.
• Communicate guest requests and needs to other departments, such as housekeeping or maintenance, to ensure service excellence.
• Assist with the management of incoming emails and any other forms of communication.
• Assist in processing guest bills and handling payments (cash, credit, etc.).
• Help maintain an accurate record of guest transactions in the hotel's property management system (PMS).
• Process and explain charges and services to guests during check-out, ensuring transparency and guest satisfaction.
• Maintain accurate guest records in the PMS, ensuring data integrity and privacy.
• Assist with administrative duties such as filing, documentation, and preparation of check-in/out forms and guest registration cards.
• Help with organizing and updating guest files and guest preferences for future reference.
• Assist with guest room assignments, ensuring proper room allocation based on guest preferences and availability.
• Observe and assist with the coordination of guest requests such as transportation, wake-up calls, and additional services.
• Provide support during peak hours, including busy check-in/check-out times and guest service demands.
• Work closely with the front office team, including concierge, bell staff, and housekeeping, to ensure a seamless guest experience.
• Participate in team briefings and contribute to discussions about guest feedback, operational improvements, and best practices.
• Support the front desk staff during high-traffic times, ensuring a friendly and professional atmosphere.
  
  

Qualifications

• Currently enrolled in or recently graduated from a Hospitality Management, Tourism, Business, or related field.
• Prior experience in a customer service or hospitality role is an advantage but not mandatory.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and a positive attitude.
• Ability to multitask and stay organized in a busy environment.
• Attention to detail and a passion for providing excellent customer service.
• Professional demeanor and appearance.
• Basic knowledge of hotel front office systems or property management software is a plus (training will be provided).