Junior Programme Assistant, Abu Dhabi, UAE (based in client premises)

Fitch Learning is currently seeking a Programme Assistant based out of our client premises in Abu Dhabi, UAE.

Position Details

This role is for a Programme Assistant to take on the logistics and manage the processes for large training projects, ensuring highest quality of service and teaching delivery at all times. The role will assume responsibility for a programme/project once the design phase is complete and implementation has begun. Programme delivery will include operations, administration, stakeholder management etc. In addition, you will manage relationships with third-party suppliers where required.

We Will Count On You To

You will be expected to project manage all aspects of the execution of the assigned programmes, taking accountability for client satisfaction. You will also be responsible for the following:

• Assisting the L&D team with the production of contracts and booking forms
• Project manage all aspects of the execution of the assigned programmes
• Working with relevant stakeholders post sale to successfully handover and commence delivery of the programme
• Maintaining good relationships with all key stakeholders, including clients, vendors, trainers, planning and other internal teams
• Actively addressing issues that arise before, during and after the assigned programmes, ensuring that you respond appropriately and swiftly
• Ensuring all metrics are satisfied and all critical events have taken place
• Managing the visa process for international trainers who are delivering training in Middle East countries
• Ensuring that all processes and procedures are followed
• Manage post programme activities such as compiling client invoices, feedback, project managing the production of reports and be part of the debrief/lessons learned process
• Project manage the delivery of online portals alongside the digital team
• Analyse and update existing processes and suggest improvements
• Develop and deploy evaluations to measure training effectiveness and learning

What You Need To Have

• Learning & Development: Experience in Learning & Development or working with Learning Management Systems (LMS) is highly desirable.
• Project Management / Event Planning: Demonstrated experience in managing intricate training programs, projects, workshops, or events.
• Time Management: Exceptional ability to prioritize tasks and manage time efficiently.
• Attention to Detail: Demonstrates and consistently maintain high accuracy and precision, identifying errors and ensuring quality in all work aspects.
• Communication Skills: Excellent verbal and written communication abilities.
• Team Collaboration: Proven experience working with diverse team members across various levels of seniority.
• Technical Skills: Proficiency in Microsoft Office Suite, particularly PowerPoint, Excel, and Word

What Would Make You Stand Out

• Enthusiastic & passionate that could thrive in a fast-paced environment
• Ability to think ahead and foresee potential issues before they may happen
• Proactive in seeking guidance when appropriate; happy and capable of working independently to complete tasks to a high standard
• 360º vision – look beyond the initial tasks and at all aspects of the project
• High Awareness of client profile and culture
• Highly organized and proficient in handling multiple tasks and responsibilities at once

Key Contacts

Internal Contacts

• Strategic Project Manager, MEA
• Learning Partners
• Content Team
• Faculty
• PMO
• Client Services
• Development team (Operations Manager & Developers)

External Contacts

• Client logistics and management contacts
• Delegates
• Associate tutors
• Vendors
• Suppliers (printers, training material providers)

Performance Metrics

• Client programme feedback / NPS Scores
• Reputational feedback from internal stakeholders
• Operational error rate for training delivery