Customer Care Executive - NMC Healthcare
- Talent Pal
- Abu Dhabi - United Arab Emirates
وصف الوظيفة
- Greets patients and families to understand the nature of their inquiries
- Provides information or refers patients to appropriate contacts within or outside the organization
- Advocates for patients' rights concerning confidentiality, education, and information
- Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
- Communicates daily updates and pertinent information to the Floor Supervisor
- Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
- Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
- Investigates concerns raised by patients/visitors and implements necessary actions
- Maintains accurate records of all communications with customers
- Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
- Performs additional duties as assigned by higher authorities
- Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
- Follows documented OSH procedures and instructions, adhering to specific responsibilities
- Is familiar with emergency and evacuation procedures to ensure safety during incidents
- Reports OSH hazards, incidents, and near misses , and assists with risk assessments and incident reports
- Follows waste management procedures to ensure compliance with hospital policies
- Attends OSH and infection control training programs, mock drills, and awareness sessions as required
- Uses appropriate personal protective equipment and safety systems at all times
- Greets patients and families to understand the nature of their inquiries
- Provides information or refers patients to appropriate contacts within or outside the organization
- Advocates for patients' rights concerning confidentiality, education, and information
- Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
- Communicates daily updates and pertinent information to the Floor Supervisor
- Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
- Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
- Investigates concerns raised by patients/visitors and implements necessary actions
- Maintains accurate records of all communications with customers
- Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
- Performs additional duties as assigned by higher authorities
- Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
- Follows documented OSH procedures and instructions, adhering to specific responsibilities
- Is familiar with emergency and evacuation procedures to ensure safety during incidents
- Reports OSH hazards, incidents, and near misses , and assists with risk assessments and incident reports
- Follows waste management procedures to ensure compliance with hospital policies
- Attends OSH and infection control training programs, mock drills, and awareness sessions as required
- Uses appropriate personal protective equipment and safety systems at all times
- Preferably a graduate in any discipline (4.1).
- Minimum of 1-year experience as a receptionist in a patient-focused environment (4.2).
- Experience operating a multi-line switchboard system is preferable.
- Interest in working in a hospital-related environment (4.2).
- Proficient in basic technology applications, including MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer (4.3).
- Must have exceptional interpersonal skills, displaying maturity, good judgment, and the ability to communicate professionally with a diverse range of individuals (4.4).
- Superior phone etiquette skills are essential (4.4).
- Patient-focused, service-oriented, patient, and understanding (4.5).
- Efficient organizational skills and the ability to handle multiple responsibilities under pressure while maintaining composure (4.6).
- Ability to work independently with minimal supervision (4.7).
- Must be reliable, punctual, dependable, and responsive (4.8).
- Excellent command of oral and written English (4.9).
- Arabic language skills are advantageous but not essential (4.9).
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