Handle Inbound Calls: Answer incoming calls from customers, providing information and assistance related to our products and services.
Make Outbound Calls: Initiate outbound calls to existing and potential customers to provide information, conduct surveys, and promote products or services.
Customer Support: Respond to customer inquiries, concerns, and complaints in a polite and professional manner, ensuring customer satisfaction.
Issue Resolution: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department if necessary.
Data Entry: Accurately record customer interactions and details of inquiries, complaints, or comments in the CRM system.
Follow-up: Conduct follow-up calls to ensure customer satisfaction and to gather feedback on products and services.
Team Collaboration: Work closely with other team members and departments to improve service quality and customer experience.
Adherence to Policies: Follow company policies and procedures, including call handling guidelines and confidentiality requirements.

Call Center Agent - Arabic Speaker