Senior Sales Executive

Job Purpose

JOB PURPOSE

To lead and manage retail travel business by providing supervisory support and specialised business expertise on a day-to-day basis including usage of relevant motivational, training, management and communication techniques to achieve the departments customer service and revenue targets.

• JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS
  
  

Lead retail travel sales efforts, identifying new opportunities to drive revenue growth and achieve sales targets.

• Build and maintain strong relationships with retail clients to understand their travel needs and provide tailored solutions.
• Develop and implement sales strategies for the retail travel business, including promotional campaigns and offers.
• Collaborate with internal teams to ensure smooth travel service delivery and customer satisfaction.
• Keep up to date with market trends, competitor activities, and emerging products in the travel industry.
• Identify and pursue opportunities for cross-selling and up-selling travel products to existing clients.
• Provide exceptional customer service, addressing any client queries or concerns in a timely and professional manner.
• Prepare and present sales reports, forecasts, and performance metrics to management.
• Mentor and support junior sales staff, offering guidance on best practices in sales and customer service.
• Anticipate operational peaks and device methods to efficiently handle work pressure and ensure all available resources are utilized at optimal levels to meet production targets set for the unit.
• Ensure adherence to set Operational process flows and regular checks on controls & improvement.
• First point of escalation from customers or from internal departments. Must ensure that complaints/feedback is objectively investigated, analysed and responded to, thereby securing the goodwill and retention of the customer and maintaining the image of DN-AUH.
• Handle, when the need arises, a selected portfolio of exclusive clients who may need extra special handling and thereby ensure total loyalty of clients.
• PCI-DSS Specific - Conducting briefing on PCI-DSS for new joiners & existing members, weekly random check on agent workstations, desktops, and generic mailboxes to confirm there is no credit card information present.
  
  

Qualifications & Experience

• MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS
  
  

Qualifications

Degree or Honours (12+3 or equivalent)

Experience

Minimum of 6 years’ experience in the travel industry

Experience in Abu Dhabi Travel market is an advantage.

Knowledge/Skills

• Knowledge of Front Office systems/Airline Reservation systems.
• Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
• In depth knowledge of the local UAE travel market in general, and Abu Dhabi in particular.
• Interpersonal ability, team management, telephone and customer service skills.
• Proficient in MS Office applications i.e., Word, excel & PowerPoint.
• Fluency in both written and spoken English is essential.
  
  

Other languages besides English: Arabic

Safety Sensitive Role: No

Leadership Role: Yes