وصف الوظيفة
To accurately perform all remittance transactions and other service transactions for the customers.
- ESSENTIAL FUNCTIONS AND BASIC DUTIES:
- Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile – Greet – Offer – Thank).
- Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times.
- Collect and file all transaction supporting documents according to company's uniform filing system and AML policies; arrange for document transfer to the warehouse.
- Resolve customer complaints, independently, wherever possible
- Read, understand, and comply with all announcements from the Head Office or Admin Office.
- Forward technical support requests to the Admin Office.
- Maintain cleanliness of the counter, drawers, tables, and workplace according to office guidelines.
- Answer telephone calls and provide transfer rates/information as required.
- Identify and cultivate potential customer relationships and business opportunities.
- Provide necessary information to Head Office, Administration office or various company departments.
- Promote and cross-sell new products and services to customers.
- Communicate training needs to the Branch Manager and participate in training programs.
- Perform adhoc assignments as delegated by immediate supervisors.
- WHAT WE ARE LOOKING FOR:
- Bachelor's Degree holder.
- Minimum two years of experience in cash handling and customer service
- Excellent English communication skills
- Ability to work flexible shifts and at various locations across the UAE
- Capability to work effectively under pressure.
