Sales Assistant

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

• Exceptional creation and client experience
• Nurturing human potential
• Having a positive impact – on people, the environment, and communities around the world.
  
  
  

As part of this, the House promotes arts, culture, and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, and the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as well-being programs, learning and development opportunities, and parental leave for all parents globally.

Reporting to the Boutique Manager, you will be part of the sales team within our Watches and Fine Jewellery Boutique and will contribute to the development of sales by offering our clients the highest level of customer service.

Your main responsibilities are:

Client Experience/Development

• Deliver the ultimate Chanel experience in order to create strong relationships with clients and encourage brand loyalty.
• Preparing and implementing actions on client commercial/non-commercial activations (eg’ novelty launches, events, special occasions, and other client gestures; Maximize one to one appointments
• Utilize CRM tools/resources, formalize CRM activities on CRM app, and achieve CRM objectives.
  
  
  

Sales

• Achieve individual sales targets and other defined yearly objectives
• Work in collaboration with and support team to achieve boutique objectives
• Ensure that sales and all other Chanel related procedures are followed accurately
  
  
  

Boutique Organization

• Ensure that grooming standards are in line with Chanel image as outlined in the Chanel boutique charter
• Check stock levels regularly, participate regularly in inventory management including cycle counts
• Work effectively and efficiently with colleagues and management on boutique and operational excellence
  
  
  

Your profile

You have 3 to 5 years Sales experience in a luxury retail environment, preferably with Watches & Jewellery. You have a solid understanding of luxury, you are passionate about Jewellery and you are client oriented.

Your strong interpersonal, communication and influencing skills will be real assets to succeed in this position.

English and Arabic communication skills are a must.

Position is based in our Watches and Fine Jewellery Boutique, Dubai Mall.