Retail Area Manager

Role Purpose:

To act as a liaison between different Head Office Departments and the various services stations and to supervise the daily operations at assigned service stations and associated site operations in providing full range of retail services available at each site with the objective of optimizing sales and revenues and providing exemplary customer service in line with EMARAT’s policies, procedures and standard operating procedures.

Responsibilities:

1. Budgeting:

• Analyse cash flow, cost controls and expenses for each station towards optimum utilization of company’s resources.
• Examine activities at all times to improve profitability, reducing wastage and ensure stock losses are kept within industry standard ranges.
• Conduct financial prudence in all decisions and monitor variances between actual expenditure and budget.
• Review and respond to queries related to expenditure reports and provides justification for any budget overspend.
• Establish and obtain Line Manager’s agreement to annual sales target/budget target.

2. Staffing

• Manage staff activities at each station and monitors the service standard of the company; take corrective action when required.
• Provide ongoing briefing/instructions to staff to maintain the company’s image and ensure all standard operating procedures are followed.
• Manage staff appearance and personal hygiene at all stations, including arranging uniform/badges replacement as appropriate.
• Follow-up in conjunction with HR on the issuing or renewal of stations’ trade license, retail staff passports, health cards, ID cards, etc.

3. Customer Service

• Manage and monitor customer service behaviour of all internal/external customers.
• Carry out on site customer service survey to ascertain satisfaction levels, feedback, etc.
• Carry out market survey of competitors to ‘benchmark’ behaviour and performance.
• Investigate any accident/incidents at assigned stations, prepare reports, and submit to Line Manager, claim from insurance and follows up with police, courts, etc.
• Carry out regular asset verification during the annual stock check and take appropriate action.

4. People Management

• Motivate staff and empower direct reports by providing the necessary tools and support required to support Section goals and objectives.
• Establish clear direction, prioritize tasks, assign and delegate responsibility and monitor workflow.
• Provide guidance and ensure that direct reports comply with EMARAT’s policies, processes, practices, and systems.
• Ensure proper target setting and staff performance management in line with EMARAT performance management guidelines.

Qualifications:

• Knowledge of customer service and communication skills
• Bachelor’s degree in Marketing or equivalent
• A minimum of 4 years’ experience within Retail Marketing
• Experience in the Oil & Gas Distribution or FMCG Industry preferred.
• Team leadership in a multicultural work environment
• Goal oriented, and IT literate
• Excellent communication, presentation, and negotiation skills
• Role is open for UAE Nationals only