Junior Technical Support Analyst (Remote)

Step into the critical role of technical support with an exciting opportunity offered by Kreativstorm, a dynamic and innovative management-consulting firm based in Berlin, Germany. Work remotely with our multinational team and provide top-tier technical support to our clients!

If you’re passionate about technology and have strong problem-solving skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse technical support projects, exploring concepts like troubleshooting, system maintenance, user support, and IT solutions. Gain hands-on experience in resolving technical issues, all from the comfort of your home.

Job Overview and Details:

• Location: Fully Remote
• Position: Full-Time
  
  

Requirements

Ideal Candidates:

• Professionals with a degree in Computer Science, Information Technology, or a related field.
• Junior technical support analysts with a strong background in IT support.
• Problem solvers adept at troubleshooting and resolving technical issues.
• Effective communicators who thrive in collaborative team environments.
• Detail-oriented individuals excelling in fast-paced, tech-driven settings.
• Enthusiastic learners committed to advancing their technical support skills.
• Proficiency in IT support tools and software is highly valued.
• Familiarity with system maintenance and user support techniques advantageous.
• Some initial industry experience in technical support is preferred.
  
  

Your Role:

• Provide technical support to clients through various channels.
• Collaborate with the IT team to troubleshoot and resolve system issues.
• Assist in maintaining and optimizing IT systems and infrastructure.
• Bring innovative solutions to technical support challenges.
• Foster a collaborative team environment focused on excellence in technical support.
• Support in documenting and presenting technical solutions and recommendations.
  
  

Benefits

Why Join Us? Kreativstorm is a dynamic and innovative management-consulting firm headquartered in Berlin, Germany. Our team of experienced consultants brings a diverse range of talents and backgrounds, allowing us to provide tailored solutions to businesses of all sizes and industries. As part of the Yes Network Group, LLC, a reputable US holding company, we have access to extensive resources and expertise. Join us and start your journey as a Junior Technical Support Analyst today!

Apply now and pave the way for your future in technical support!