Client Relationship Associate, Dubai

Fitch Learning’s Sales team is currently seeking a client relationship associate to be based out of Dubai office.

The Client Relationship Associate will support and work closely with the MEA Commercial Manager to manage strategic clients across the region. The successful candidate will be responsible for maintaining and enhancing relationships with our clients, ensuring their satisfaction, and supporting the MEA Commercial Manager with his accounts. This role is ideal for individuals who are passionate about client service and eager to develop their career in client relationship management.

What We Offer

• Reporting to the MEA Commercial Manager and with the ability to collaborate with other stakeholders across the organization.
• Exposure to a growth sector as part of a dynamic and well-respected global team.
• Opportunities for professional development and growth.
• Inclusive and supportive team.
  
  

We’ll Count On You To

• Respond promptly to client inquiries, resolving issues and providing information about products and services.
• Support the MEA Commercial Manager in handling their key accounts.
• Conduct research on market trends, competitor activities, and industry developments to provide useful insights.
• Create detailed profiles of existing and potential clients, encompassing business needs, past interactions, and future opportunities.
• Prepare and deliver client reports, presentations, and updates as required to the Commercial Manager
• Utilize systems to maintain an organized database of research findings and client information for easy reference and reporting.
• Work in partnership with the Regional Commercial Manager to develop customized proposals for clients, ensuring they address client requirements and align with the company's offerings.
• Proofread and refine proposals to ensure clarity, accuracy, and a professional presentation before submission.
• Support the Regional Commercial Manager's to schedule meetings, prepare agendas, gather necessary documents, and ensure participants are informed and ready.
• Send follow-up emails and reminders to key stakeholders, ensuring action items from meetings are tracked and addressed.
• Monitor client accounts to identify opportunities for growth and upselling additional services or products.
• Maintain accurate records of client interactions, transactions, and feedback in the CRM system.
• Efficiently coordinate the MEA Commercial Manager's calendar, schedule meetings, prepare agendas, gather necessary documents, and ensure participants are informed and ready.
  
  

What You Need To Have

• Ability to manage and prioritize multiple tasks and deadlines efficiently.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to handle client inquiries and concerns with tact and professionalism
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Familiarity with CRM systems and market research tools
• A proactive and positive attitude with a passion for client service.
• Strong organizational skills and the ability to work both independently and as part of a team.
• Eagerness to learn and develop professionally
  
  

What Would Make You Stand Out

• Arabic language skills are a plus, though not mandatory.
• Previous experience in a client-facing role, customer service, or account management is preferred but not required.
  
  

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For More Information Please Visit Our Websites

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.