Risk and Compliance Specialist I

About The Role

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. In our Community Operations organization, the Risk, and Compliance team Demonstrates a customer-focused attitude toward solving problems; understands the importance of creating a world-class customer support experienc e

What You'll Do

• Perform investigations and make recommendations to relevant stakeholders using guidelines
• Complete data and Root cause Analysis and provide corrective and preventive action items
• May present findings to stakeholders
• Identify and share trends, insights, defects & areas of improvement to share w/stakeholders
• Participate in discussions to share best practices with partners, agents, and stakeholders
• Follow procedures and process paths to complete key tasks
  
  

What You'll Need

• Min 6 months experience with Risk and Compliance/Fraud background (preferred)
• The candidate should be B2 Level or above in the English language both written and spoken!
• Excellent written and verbal communication skills
• Able to operate with minimal oversight, comfortable navigating new and challenging situations/processes; displays emergent leadership
• Excellent interpersonal skills, integrity, and follow-through on task
• Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve support practices
• Experience presenting information and facilitating meetings