Interpretation Trainer

Join Our Team as an Interpretation Trainer at Future Group!

Are you driven by the desire to bridge language gaps and promote global understanding? Future Group, a leader in translation and localization since 1994, is seeking a passionate Interpretation Trainer to enhance the skills of our interpreters. With a global presence in North & Latin America, Asia, Europe, and MEA, this role offers a fantastic opportunity to make a significant impact in a forward-thinking organization.

Why Choose Future Group?

At Future Group, we are committed to excellence and innovation. By joining our team, you will be part of a vibrant, international community that values growth and the advancement of global communications.

Your Role:

As an Interpretation Trainer, you will be instrumental in training and developing interpreters to ensure they provide top-quality services across different languages and markets. Your efforts will be vital in maintaining and improving the quality of our services, furthering our mission of seamless global communication.

Key Responsibilities

• Deliver predefined training programs and adapt them based on trainee performance and program benchmarks.
• Utilise our LMS to combine self-study sessions with live training for an engaging learning experience.
• Develop and enhance training materials such as manuals, guides, and presentations.
• Review self-study sessions and technical training courses, recommending changes to our E-Learning team.
• Maintain and update a database of all training materials, sharing updates with fellow trainers.
• Coordinate and monitor program enrolment, schedules, logistics, testing, and satisfaction surveys.
• Monitor, review, and coach trainees on adherence, performance, and compliance with company standards.
• Maintain training records and report on performance activities, attendance, tests, certifications, and retraining needs.
• Provide feedback on trainee status to concerned parties and offer constructive feedback when requested.
• Support trainees during their shadowing period and organise guest speakers from various departments before final handover.
• Maintain training KPIs, including training attrition, conversion, and satisfaction rates.
• Stay updated on the latest trends in training and development to apply new learning techniques.
• Perform other learning and development tasks as required by the business.
• Responsibilities may change to meet our evolving business needs.
  
  

What We’re Looking For

• At least one (1) year of training experience, preferably in a call-centre environment.
• Fluent English proficiency at C1/C2 level.
• Experience in interpretation (OPI or VRI) is preferred.
• Knowledgeable in best practices for learning theories.
• Proficient computer skills, particularly with Microsoft Office Suite, and excellent communication skills.
  
  

Working Conditions

• Flexible to work the US shift: 4 pm - 1 am Egypt time.
• Hybrid working model: 3 days onsite, 2 days remote.
  
  

Seize This Opportunity!

Ready to advance your career and contribute to a global leader? At Future Group, you will find endless opportunities for growth and achievement. Apply now to be part of a journey that is shaping the future of global communication.

Don’t hesitate – become a vital part of Future Group today!