Store Manager

Hey there!

We're Black Sheep Coffee UAE, originally from London and now leading the Robusta coffee revolution in the MEA 🌍. This year, we expanded to Dubai and Abu Dhabi, and we're not stopping there. Our mission? To rid the world of average, boring coffee! 🚀✨

As we continue to expand and innovate in the coffee industry, we’re looking for talented individuals like you to help us seize new opportunities and drive our success.

Ready to #LEAVETHEHERD and take charge as a Branch Manager? Join us and make a real impact! 🌟☕

Your role will include but is not limited to...

• Oversee sales and profit, making informed decisions with an understanding of P&L and commercial impacts, while maintaining excellent customer service.
• Complete financial reports and stock takes accurately and within deadlines.
• Meet deadlines, understand business impact, and proficiently use systems like Fourth, Vita Mojo, and delivery platforms.
• Lead actively but allow the team to excel independently.
• Monitor service quality and consistency, providing coaching and training to employees.
• Organize team shifts for maximum customer satisfaction, including in-store and delivery services.
• Offer regular feedback, recognize potential, and encourage career progression.
• Conduct management meetings and shift briefings for effective communication.
• Maintain high standards in product quality and food safety.
  
  

Qualifications

• At least 5 years of experience in customer service or hospitality within the UAE, including a minimum of 2 years in a comparable role.
• Strong communication and teamwork abilities, aimed at creating exceptional customer experiences.
• Leadership qualities with a dynamic and proactive approach to team management.
• Fluency in English is a must, Arabic is a plus, and additional language skills are advantageous.
  
  

Perks & Benefits

• A competitive salary of AED10,000 along with performance-based incentives.
• Comprehensive health and wellness benefits to employees.
• Annual flight ticket from Dubai to your home country.
• Free food and beverages are provided during shifts.
• Annual Leave to ensure work-life balance.
• Access to professional training and development opportunities.
• A dynamic, creative, and engaging work environment.
• Opportunities for career growth within the company.
• End-of-service benefits
  
  

We're excited to brew up success with you!