Customer Service Advisor

Customer Service/Technical Support Advisor - English - Alexandria - 2024
In this role, you'll:Be the friendly voice to one of our major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.Become a product pro, mastering the ins and outs of the latest trends.Troubleshoot issues with patience and a can-do attitude.Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.

QualificationsA minimum high school diploma with 3 to 6 months of relevant experience is preferred.Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.Basic computer navigation skills and PC Knowledge.Ability to work as a team member, as well as independently.Dependable with proficient attention to detail.Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.Able to rotate shifts, as needed.Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.