Duty Manager (Retail Electronics Store)

Job Summary & Purpose:
To manage specific categories in the store to include all aspects of stock, manpower, productivity, front end margins and category’s top line

Key Performance Areas (KPAs) & Principal Accountabilities:
1 Lead, inspire and motivate store teams to achieve top line target and front end margins
2 Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
3 Checking the display and merchandising of stock (e.g. correctness of price ticket)
4 Ensure that the prices changes are updated and reflected correctly on the merchandise
5 Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
6 Ensure that the stocks/merchandise are received on time at the floor from inventory
7 Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
8 Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
9 Tracking the conversion rates at the department level/individual level
10 Responsible for handling and resolving escalated customer complaints and queries
11 Responsible for tracking and resolving queries on returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
12 Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
13 Training & Succession planning of the team members
14 Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
15 Check staff’s grooming/discipline and punctuality
16 Adherence to the checklists and processes (staff discount policy, store opening/closing etc)
17 MAMR adherence
18 Conducting One O Ones on a regular basis

Requirements
Experience(Yrs& Field):
3+ years of experience in Retail Electronics background and 1 year of people management
Educational Qualification:
Preferably Graduate,Professional Certifications Retail Management
Skills & Abilities:
Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving