Service Team Leader

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

This position reports to

Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: Onsite This role is contributing to the Process Automation Process Industries Division of ABB, Egypt. You will be mainly accountable for:

• Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
• Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
  
  

Qualifications For The Role

• You are highly skilled in servicing, commissioning, trouble shooting of LV and MV electrical components.
• Ability to demonstrate your ability to manage a team of engineers and technicians and optimize resources.
• Possess an enhanced knowledge of
• You are passionate about new learning, customer management and delivering service excellence
• You have a diploma or degree in engineering preferably in electrical other another relevance course.
• Comfortable communicating verbally and in writing in English.
• Willingness to travel regularly.
  
  

What's in it for you?

• Feel empowered: take ownership and drive exciting results in your scope of action
• Work in a company with a strong technology legacy and deeply rooted in local communities
• Help customers in driving efficiency and sustainability, making a strong impact
  
  

Benefits

• Life insurance
• Expense reimbursement
• Employee Share Acquisition Plan
• Internal networking opportunities
• Learning & development offering
  
  

More about us

Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory