Retail Manager - Maxmara, Middle East

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What You'll Be Doing

• Develop and nurture a customer-centric culture across all departments, ensuring their alignment with and support of store operations.
• Drive business growth within the assigned region, actively impacting KPIs and financial objectives.
• Lead and develop a high-performing team, promoting continuous growth on retail excellence and operations.
• Work closely with the HR department to identify, attract, and onboard top-tier professionals who align with our client-centric vision, ensuring the success and growth of our retail performance.
• Implement coaching activities to foster team growth and development while promoting internal career paths that leverage the talents and diversity within our people, thereby enhancing our teams and maximizing their potential.
• Oversee and enhance store operational efficiency, optimizing processes and ensuring a seamless customer experience.
• Collaborate closely with the Merchandising Department to identify and implement the optimal product strategy for your areas of responsibility, guaranteeing that our retail offerings are perfectly tailored to customer needs and regional market trends.
• Implement and manage effective CRM strategies to build and maintain long-lasting customer relationships, resulting in increased retention and sales.
• Support directors with local PR events in collaboration with the Regional Marketing Team.
• Ensure all retail operations adhere to legal and company regulations, promoting a culture of compliance and accountability.
• Define monthly sales targets for each store while ensuring that the individual targets assigned by store managers to sales associates are both qualitatively and appropriately challenging, fostering a results-driven and customer-centric sales environment.
• Develop and manage the retail budget effectively, optimizing resource allocation for maximum impact.
• Guarantee financial results of the store through effective management of turnover, stock and personnel costs.
• Continuously assess market trends, competitor activities, and customer preferences to inform business strategies.
• Travel to different stores, support store managers and store directors on the definition of their store action plans consistently on the regional strategy. Regularly follow up on the store action plans.
  
  

What You’ll Need To Succeed

• Experience within the UAE and/or KSA fashion retail market is required for this position.
• Experience in leading multiple fashion retail store locations and/or a Flagship Fashion retail store, within the Middle East.
• Being Inclusive and adapting your approach with diverse cultures across the Middle East
• Our retail managers oversee multiple locations across the UAE and KSA.
• Result Driven, Customer Centric mindset with the experience in developing and Engaging Team Members
• Demonstrating Personal Resilience and Adapting to Change
• Valid UAE Driving license for travel across stores in the UAE.
• Fluency in the Arabic language would be an added benefit for this role.
  
  

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.