Transition Lead

Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

PwC Overview

Job Description & Summary

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line Of Service And Overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Summary

The Transition Lead will oversee the successful transition of services, ensuring a seamless handover of operations across Finance & Accounting, HR Services, and Contracts & Procurement. This role requires a professional with 12+ years of experience in shared services, BPO, managed services, corporate services, managing transitions, including planning, project monitoring, risk management, and change management to align stakeholders and ensure smooth execution.

Roles And Responsibilities

Transition Planning & Execution:

• Finalize a detailed, wave-wise Transition Plan covering all processes.
• Oversee project progress, managing the Risk Register and RAID Log , and ensuring timely completion of tasks.
• Track access requirements through the System Application Log .
  
  

Training & Knowledge Transfer

• Develop and implement a Training & KT Plan , ensuring day-wise training with SMEs and delivery teams.
• Monitor process documentation via the DTP Plan and implement a Certification Plan to assess readiness.
  
  

Process Documentation & Approval

• Document processes during Knowledge Capture and finalize Desktop Procedures with MoCA SMEs.
  
  

Change Management

• Conduct Stakeholder Analysis to understand pain points and develop action plans for improvement.
• Design and implement a Communication Plan to keep all stakeholders informed.
  
  

Communication & Monitoring

• Roll out communication assets as per plan, track changes, and address gaps or issues.
  
  

Preferred Skills & Competencies

• Managing complex transitions, ideally in outsourcing or managed services.
• Strong project management, risk management, and change management skills.
• Excellent communication and stakeholder management abilities.
• Experience in developing training and documentation strategies.
• Previous experience in Finance & Accounting, HR Services, or Contracts & Procurement transitions.
• Familiarity with large-scale transformation projects and managing multiple stakeholders.
• Strategic mindset
• Stakeholder management
• Ability to influence
• Communicate with impact
• Project management
• Results driven
• Operational excellence
  
  

Minimum Years Experience Required

• 12+ years of professional work experience
  
  

Additional Application Instructions

• N/A
  
  

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date