Customer Experience Partner

Job Title: Customer Experience Partner

Location: Cairo

Hiring Manager: Nada Ali

JOB PURPOSE:

Immunology Business Associate ensures achievement of sales objectives and contributes to build Sanofi long-term commitment to Immunology community through building positive experience for KOLs by understanding their needs within defined territory, through implementing the company’s strategy and policies.

KEY RESPONSIBILITIES AND DUTIES:

• Achieve sales target in private sectors and hospitals.
• Continuously assess the market in order to identify new customers.
• Follow up territorial sales forecasts on monthly basis.
• Deliver the product message given from marketing team and implement the product strategy.
• Act as a communication link between customers and the company.
• Analyze accounts and develop and execute plans for key accounts
• Build and maintain strong relationships with KOLs.
• Provide feedback on customer business development, competitive activity and product performance to assist in development of marketing plan.
• Conduct group meetings with potential HCPs.
• Maintain good relationship with KOLs to ensure their loyalty and their support to company’s business.
  
  

Maintain Compliance

• Abide by the requirements of the code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company
  
  

Ethical Leadership

• Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (including the Industry Code of Practice, Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken.
  
  

Environmental and Safety Leadership

To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to:

• Support and conform to Company safety rules and procedures to ensure a safe and healthy working environment
• Report any accident, incident or near miss, whether it be of personal injury or property damage
• Thoroughly read all safety documentation issues by the Company and comply with its requirements.
  
  

Others:

• Respect of company’s values, code of ethics and social charter.
• Respect of personal data protection charter.
• Responsible for applying the HSE related requirements for the company in all related working procedures.
  
  

About You

Education Level: Medical background (Pharmacy, science, medicine..etc.)

Experience:

Minimum 3 Years’ Experience In Sales.

dermatology market experience is preferred.

Biologics experience is preferable.

Cairo resident (Nasr city or Heliopolis) is preferred

Key “MUST HAVE” competencies and skills:

• Proven sales track record within Key Accounts and hospital management.
• Good presentation skills and robust contacts with hospitals and physician networks.
• Ability to build high quality territory management and account mapping
• Demonstrating high quality KOL management and customer profiling.
• Demonstrating a dynamic and competitive market intelligence
• Wide geographical and remote coverage with Omnichannel experience
  
  

As per the business model, this position will cover territories inside Cairo and Outstation (other governorates) as well.

• shortlisted candidates from the latest recruitment process will be considered
• PTW Behaviors:
• Stretch to go beyond the level we have operated at up until now.
• Take action instead of waiting to be told what to do.
• Act in the interest of our patients & customers.
• Put the interests of the organization ahead of my own or those of our team
  
  

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!