Operations Manager - Soft Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Operations Manager - Facilities Management Soft Services to join our Facilities Management team.

Scope: As an Assistant Facilities Manager, you will be responsible for managing and supporting all division operations daily. You will also ensure that any issues or conflicts are resolved satisfactorily to maintain the service levels expected by the respective client and/or customer groups.

This position plays a critical role in ensuring that cleaning operations run smoothly, effectively and meet the highest standard of cleanliness and customer satisfaction.

Financial

• The operation manager soft services is responsible for overseeing all aspects of cleaning operations, ensuring the delivery of high-quality cleaning services, maintaining client satisfaction and managing the staff efficiently
• This role requires strong leadership, organizational and problem-solving skills to ensure that all cleaning activities are conducted to the highest standard

Customer

• Ensure daily deployments to be maintained as per the contractual
• Ensure invoices information’s and client approvals to share to within the stipulated time frame
• Ensure to monitor all contract spends under the budgetary line
• Ensure contractual KPIs are maintained as per scope
• Identify and implement cost saving initiatives without compromising on service standards
• Manage the inventory of cleaning supplies and equipment ensuring adequate stock levels are maintained

Process

• Ensure the work schedules to be created in line with contractual scope for a seamless delivery
• Maintain, Monitor, and review all service level agreements within the contract scope of work monthly basis
• Report any service variations to the contract to the account manager and ensure that these are reviewed and agreed with client
• Effective utilization of CAFM systems
• Maintain accurate records of cleaning activities staff performance inventory levels and financial performance
• Prepare regular reports for senior management on operational performance, client satisfaction and financial metrics
• Ensure all contract documentation related to service is up to date and compliant with company polices and regulatory requirements
• Conduct regular inspections of cleaning activities and site to ensure quality standard are met
• Develop and maintain a system for client feedback to continuously improve the service delivery

Innovation

• Identify and implement technology solutions
• Improve cleaning effectiveness by developing new cleaning methods
• Creating customized cleaning solutions

Selection Criteria

• 3- 5 years’ experience in a similar capacity
• Bachelor’s degree
• Certified in BICS preferred
• Excellent English written and communication skills
• Valid UAE driving license
• Extensive knowledge in computer/ reporting systems
• Excellent knowledge on CAFM systems
• Strong organizational and problem-solving abilities
• Ability to manage multiple priorities and work under pressure
• Regular travel to client sites for inspections and meetings
• May require working outside of regular business hours to meet client needs