SPA Therapist,Egyptian Only

Application Deadline: 31 October 2024

Department: Spa & Recreation

Location: Egypt - Cairo

Description

To take 100% responsibility to ensure you deliver and exceed the guests' expectations in accordance with Resense's spa vision, core values, and all related brand standards, procedures, and policies.

Key Responsibilities

To deliver treatments and the whole spa experience to a high standard and ensure the guests' needs are cared for. This means tailoring treatments where needed in accordance with Resense training.

• To 'connect' and communicate with your guests. Get to know and understand them and record preferences and information as required.
• To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.
• Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.
• Following scheduled roster and daily appointment schedule.
• Manage levels of professional stock and supplies.
• Reference and abide by the spa's standard operating procedures & policies.
• Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment areas & rooms.
• Responsible for achieving sales targets as set by the Spa Manager/Head Therapist.
• Assist with demonstrations/ events as required.
• Must adhere to training as set down by the Spa Manager and Head Therapist.
• To use the correct quantities of products as specified by the manufacturer and not exceed that amount.
• To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.
• To maintain a high standard of appearance and personal hygiene as per Resense policy.
• To always be punctual and prepared in advance of treatments.
• Ensure that daily sales figures are accurately recorded.
• To be adaptable and accountable for all actions.
• To cover reception as and when required.
• Courtesy to guests and other members of staff at all times
  
  

Skills, Knowledge And Expertise

EDUCATION:

• Internationally recognized massage certificate.
• Internationally recognized beauty therapy certificate.
• Experience with advanced cosmetology.
• (an advantage)Aromatherapy certificate.
• First aid and CPR certificate. (an advantage)
• Knowledge of natural therapies.
  
  

EXPERIENCE:

• Three(3) years spa therapy
  
  

LANGUAGE:

• Ability to work and communicate in a multinational environment.
• Local language – excellent oral and written skills (as applicable)
• English – excellent oral and written skills
• Additional language - beneficial
  
  

COMPETENCIES:Include the skills the candidate must have to fill this

Position:

• Operations management.
• Financial reporting and budgeting.
• Human resource management
• Public relations and marketing.
• Stock and retail management.
• High levels of customer service.
• Industry analysis.
• Strong leadership skills.
  
  

TECHNICAL:

• Computer literate (mid-advanced level)
• Business writing.
  
  

INDIVIDUAL

CHARACTERISTICS:

• To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Excellent communication and interpersonal skills with superb presentation and grooming
• Strong management skills and ability to inspire those in others
• Experience in revenue management would be an advantage
• Analytical and problem-solving skills and execution of work
  
  

OTHER SKILLS:

• Depending on region and property.