Customer Service Coodinator

Job Description

recruiting for-

Customer Service Coordinator

This position reports into the Senior Supply Chain Manager and is based in Cairo, Egypt.

Who We Are

At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here .

What You Will Do

The job holder will be responsible for customer order management, order change management, delivery management, order status follow-up and customer complaint handling. In addition, to cooperating with Marketing & Sales and Warehouse departments to reach the targeted activities to ensure timely shipments (For consumer and OTC products).

Key Responsibilities

• Able to build strong customer relationships for business improvement.
• Responsible for customer satisfaction, measured against the Customer Satisfaction Survey (annually).
• Responsible for the full cycle of Customer Order Management (Order issuing with different FG suppliers, either J&J affiliates or approved third parties, order scheduling and prioritization, order change management, delivery management, order status follow-up and customer compliant handling).
• Central contact person for Supply Chain & Operations team and distributors.
• Negotiates & manages customer relations and commitments.
• Works closely and co-ordinates with the Supply Chain Manager to integrate new products into the Supply Chain processes
• Works closely within the Deliver organization in the importation process including approvals / documentation and customs clearance
  
  

Required Qualifications

• Education- University Degree (Supply Chain, Logistics, Business Administration or any other related discipline)
• Experience- 0-2 years experience with customer service
• Advantages- Customs Clearance process knowledge is an asset.
• Language- Excellent English Language skills (written & spoken), Arabic native
• Location- Cairo
• Excellent communication & interpersonal skills.
• Strong Computer skills with all Microsoft applications, and willing to learn ERP systems as well as internal J&J ordering systems.
• Strong sense of urgency towards achieving results.
• Open & ambitious attitude.
• Team player & results oriented.
  
  

What’s In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities
• Employee Resource Groups
  
  

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

Europe/Middle East/Africa-Egypt-Cairo-Cairo

Job Function

Operations (Generalist)

Job Qualifications

What We Are Looking For