Customer Service Representative (Up to EGP 24,000 Gross)

Application Deadline: 31 October 2024

Department: Customer Ambassadors/ Team Lead

Location: Egypt

Description


About the role


We are excited to invite you to join us on our mission to revolutionize customer experience at Tabby.


As Tabby's Customer Experience Representative, you will be responsible for championing exceptional customer experience and satisfaction at Tabby.


Whilst your tasks might seem simple and logical, this is probably the most important role that we have in our business - a role that looks after our customers and their interest.


Key Responsibilities


Duties and Responsibilities:

• Support Tabby customers over chat and phone calls and answer their queries


• Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership


• Champion and implement customer service policies and procedures that align with company objectives


• Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience


• Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.

Skills, Knowledge and Expertise


Qualifications and Requirements:

• Proficiency in both written and spoken English and Arabic


• Post Graduate Degree, preferably in math, business, marketing, finance


• Excellent analytical, communication, and problem-solving skills


• Good self-awareness and excellent soft-skills


• Ability to multitask, meet deadlines, and work in a fast-paced environment


• Ability to work effectively and build strong relationships with cross-functional teams


• Ability to handle pressure