Customer Care Executive (HO)

Job Summary & Purpose:

• Provide administrative support to customer care teams, ensuring seamless issue (carry-in related) resolution and accurate documentation.
• Coordinate service delivery, manage customer inquiries, and resolve issues to ensure customer satisfaction within the agreed TAT.
• Escalate unresolved issues to designated teams and collaborate with internal teams to resolve complex issues.
  
  

Key Performance Areas (KPAs) & Principal Accountabilities:

1 Vendor intimation

2 Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center

3 Complaints are to be attended to and closed to the satisfaction of the customer

4 Execute Purchase Returns of products lying at the service center/supplier if not returned in 15 business days.

5 ISO Compliance - as per Audit rating (SOP Compliance Store)

Requirements

Experience(Yrs. & Field): 2-3 years

Educational Qualification: Diploma/Graduate

Professional Certifications: Diploma in Hospitality - preferable

Skills & Abilities: Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills