Monitor and analyze the effectiveness of existing account management strategies, focusing on the flows and losses results.
Ensure the established collection activities are continuously evaluated and optimized.
Regularly review the implementation of collection policies to ensure adherence and identify any areas for improvement.
Responsible for planning and setting benchmark capacity levels for the Collection department, ensuring efficient resource allocation.
Analyze the performance of the delinquent and written-off portfolios, identifying trends and areas of concern.
Highlight any issues that might impact the collection department's performance compared to assigned targets and plans and propose appropriate strategies or process changes to address these challenges.
Prepare a monthly collection performance deck, providing insights and recommendations to the leadership team.
Ensure that all administrative tasks, such as customer requests and complaints, assigned to the collection team are completed within the established turnaround time, maintaining compliance and customer service standards.

Qualifications

Bachelor’s degree in finance, Business Administration, or related field.
Minimum of 6 years of experience in Debt Collection and Collection Strategy within the financial services industry, with a proven track record of success.
Excellent analytical and problem-solving abilities, with a keen attention to detail.
Deep understanding of collection strategies, tools, and techniques.
Proficiency in relevant software and tools, including collection management systems and CRM software.
Strong commitment to compliance and ethical conduct, with a thorough understanding of relevant regulations and legal requirements.

Strategy & Control Manager