Job Description

Runners On-boarding: follow up with the new runner who starts working in elmenus to make sure from the runner understanding all operation details
Follow up with the runner to communicate in the urgent problems and discuss the ideas will make the work process more efficient and optimum
Runner WhatsApp group follow up: follow up in the runners whatsapp groups to check operation performance and liveops quick response
Canceled Orders follow up, Daily follow-up with the Runners on the canceled orders to ensure all canceled orders have been reported and follow-up
Restaurant Follow up, following up with the restaurant in all pools to enhance the customer, runner and the restaurant experience
Follow up with the sales team to discuss and review the top delayed restaurant and match the supply availability to match the restaurant's demand
Follow up with the support team, Reporting the runner's big issues to the support and helping in solving orders issues
Runners Off-Boarding

Runner Availability Monitoring: daily analysis on the runner performance to enhance it and achieve our KPIs
Follow up with Runners on the week shift fulfillment and ensure all runners have submitted their shifts according to our shifts plan
Follow up with the acquisition Team on the supply statues
Responsible for the logistics (Pouches and T-shirts) and Arrange the providers logistics needs
Follow up with the support and quality department to identify the fraud cases and take the suitable action to prevent it

Job requirements

Bachelor's degree in Business Administration, logistics or a related field is preferred
2-3 Proven experience as an operations coordinator, or in a similar role
Fluent English
Excellent communication skills, both verbal and written
Strong organizational skills and the ability to multitask
Strong problem-solving skills and attention to detail
Proactive and able to work independently while also being part of a team

Fleet Operation Specialist (Area Manager)