Customer Service Officer - Supply Chain
- BASF
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
Job Scope:
- Take full ownership/responsibility and ensure that all back office processes from customer order receipt to payment receipt.
- Ensure a customer focused business environment, taking BASF’s business interests into account.
- Customer contact person.
- Adherence to and compliance with all BASF guidelines and procedures.
- Order processing of all transaction type orders and order confirmations to customers.
- Coordination with sales for Order Backlog Management.
- Proactive order monitoring and keeping customers updated with regular information pertaining to orders and shipments.
- Preparation and organization of any kind of necessary license and registration documents to have the orders released.
- Receivables Management: Monitoring customer over dues, resolving account
- Follow up of the transport phases from the system and also with the local agencies of the carriers and keeping the customers updated
- Follow up of the documentation and managing the corrections if needed
- Posting of the docs to the customer as per the payment term
- Process Non Conformances (NCM) as agreed with the related Sales Dept.
- Regular information exchange with sales departments
- Files all relevant documents
- Consolidation of monthly forecasts for BCT region
- Update of APO system
- Monthly reports prepared for sales
- Reporting extraordinary situations
- Acting as the back-up of sales executives
- Preparation of price offers, documentation in relevant systems, follow-up and update of dealer/customer price lists, preparation of necessary documents for tender
- Follow-up of samples’ results (business potential)
- Creation of new customer data, world account registrations, coface limit applications of new customers
- Preparation and organization of annual import & export license and registration documents (Health certificates, CEP, DMF, etc)
- Coordination of departmental exhibition/customer events, internal events, promotional and PR related activities
- Coordination of customer surveys
- Bachelor Degree or equivalent qualification
- 3-5 years of working experience in Supply Chain or Logistics.
- Excellent IT Literacy level. (SAP User)
- Fluent English (written and oral)
- Strong interpersonal/organizational skills
- Communication with the customers / colleagues in order to maintain and sustain good relations
- Active representation of BASF’s interests.
- Setting an example and communicating to corporate values and principles of the BASF Group.
- Contribution to maintaining the long-term competitiveness of the BASF Group.
- Live and promote "we never compromise on safety". Follow all environment, health and safety related precautions
- Business related information and documents should be protected against misuse or loss by appropriate Information protection measures
- Actively represent BASF Group interests and act as a role model with regards to Compliance and Code of conduct, ensure adherence to legal regulations and the company’s internal guidelines as well CORE values and principles.
- Be aware and support the implementation of the company strategies (both Global and Regional level) within one’s scope of responsibility
