Certificates Authentication Assistant (Egypt)

Apply For This Job Location:

Egypt - Cairo Address

Cairo, Job Type:

Full-Time Posting Date

08/07/2024

Company Description

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

Position Description

Amideast/Egypt provides valuable assistance to students and graduates who require authentication of their U.S. degrees and certification of the institution's accreditation and legitimacy. Amideast/Egypt offers authentication and accreditation services of American degrees obtained from accredited institutions in the United States and/or from American institutions around the globe recognized by the U.S. Council of Higher Education.

The Certificates Authentication Assistant will be responsible for handling the administrative and operational tasks of the certificates authentication, the related online research tasks, and all other documentation and filing tasks in line with the policies and regulations of the organization.

Responsibilities

Tasks and responsibilities for this position include, but are not limited to, the following:

• Verify institutions and universities’ accreditation
• Follow the appropriate procedures for verifying and stamping different documents (degrees, transcripts, board certificates, letters, etc)
• Confirm the authenticity of customers’ documents by communicating with education institutions and universities in Egypt, United States, and other countries
• Track and update certification and stamping statuses
• Works on data entry daily basis for certification cases
• Investigate questionable cases and certificates
• Work closely with customer service department to respond to customer inquiries, complaints and provide in-depth guidance
• Ensures that all processes are in place, consistent with the policies and regulatory requirements
• Conduct regular and relevant research to update certification manual and processes
• Scan all stamped certificates daily and upload to the department archive
• Report on updates and share any requests or issues with Program Lead
• Draft official letters, when needed
• Handle the certification-related email communication internally and externally
• Perform other needed tasks as assigned by the Program Lead
  
  

Required

Qualifications and Skills

• Bachelor’s degree in a related field
• 1-2 years of experience in administrative roles
• Previous experience in degree authentication and accreditation is a plus
• Outstanding organizational skills
• Ability to adapt/respond to different customers
• Excellent Arabic and English proficiency
• Excellent written and verbal communication skills
• Computer proficiency and strong knowledge of online document sharing tools and MS Office tools (Word, Excel, PowerPoint) is required
• High attention to detail and the ability to multitask Preferred
• Attention to details
• TOEIC score of minimum 600 or equivalent
  
  

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis)

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone
  
  

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.