Senior IT Specialist

Title: Senior IT Specialist

Industry: IT Software

Reporting Line: Service Delivery Manager

Position Type: Full Time

Level: Senior

Location: Cairo Office, New Cairo

About the job:

You have a strong background in IT infrastructure management and you have ambitions to work in an International environment where you are surrounded by strong IT professionals.

If you can see yourself in a team where values such as drive, engagement and competencies, room for family life and spare time, don't hesitate to apply.

Technical profile/ Your duties:

Infrastructure Management:

• Monitor and maintain the health and performance of hardware infrastructure including servers, storage systems, and networking equipment.
• Perform routine maintenance tasks such as system updates, patches, and upgrades to ensure optimal functionality.
• Troubleshoot hardware and network issues, identifying root causes and implementing solutions to minimize downtime.
• Knowledge of Microsoft Azure management
  
  

Firewall and Security Management:

• Manage firewall system to protect the company's network from unauthorized access and security threats.
• Knowledge of security policies, protocols, and procedures to safeguard company data and assets.
  
  

Internet Connectivity Management:

• Monitor and optimize internet connectivity to ensure stable and high-speed access for all users.
• Troubleshoot internet connectivity issues, working with service providers to resolve outages or performance issues.
  
  

Software Tools Administration:

• Administer software tools and platforms used by developers for coding, version control, collaboration, and project management.
• Install and maintain development environments and development frameworks to support software development activities.
• Provide technical support to developers on the use of software tools and best practices.
  
  

Documentation and Reporting:

• Document troubleshooting procedures and resolutions for common IT issues to facilitate knowledge sharing and problem resolution.
  
  

Desired Skills And Experience

Who we are looking for?

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of experience in IT (Helpdesk, infrastructure management and cloud solutions) preferably in a software development environment.
• Strong knowledge of hardware systems including servers, storage devices, and networking equipment.
• Knowledge of firewall configuration and management, with using firewalls from vendors such as Sonic wall or Fortinet.
• Experience with network protocols, routing, and switching technologies.
• Familiarity with internet connectivity technologies such as VPNs, LAN and WAN.
• Knowledge of information security best practices and familiarity with security tools such endpoint protection.
• Excellent troubleshooting skills with the ability to diagnose and resolve hardware, software, and network issues.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external vendors.
• Familiarity with MS office 365 applications
  
  

What we offer:

• Join Us and Thrive! Here’s What We Offer:
• Seamless Commute: Enjoy hassle-free transportation to and from work!
• Work-Life Harmony: We believe in balancing your professional and personal life—because you deserve it!
• Competitive Salary: We value your skills and offer an attractive package.
• Comprehensive Care: Rest easy with our social and medical insurance that keeps you covered.
• Inspiring Workspace: Work in a vibrant office equipped with the latest technology to fuel your creativity.
• Empowered Environment: Experience a management style that’s open and inclusive, rooted in Scandinavian values.
• Grow With Us: Unlock your potential with opportunities for personal development and continuous learning!
  
  

About CrossWorkers

We are Danish owned software offshoring company, providing European clients with professional Egyptian developers.

We have been in business since 2009, providing excellent services within the offshoring software development.

The headquarters are in Copenhagen, Denmark and the Offshore Development Centre is in the Fifth Settlement, New Cairo.

We have more branches in Sweden, Norway, Finland, Switzerland, UK, Germany and lately Bahrain.