Specialist- Fraud Awareness & Training (Emirati)

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

JOB PURPOSE:

The Group Fraud Risk & Investigations function is part of the group’s Risk Management function and provides second line Fraud Risk oversight for the firm’s front office and support / control functions.

The Specialist Fraud Awareness & Outreach is responsible for supporting the Fraud Department’s Training and Awareness campaigns and initiatives. The incumbent will collaborate with SME’s in the Strategy and Investigations functions to identify the latest fraud trends and scams in order to produce and deliver training and awareness material to the Bank’s staff, its customers and third parties according to the plan. The incumbent will further assist in onboarding of consultants and third party providers to the fraud department by ensuring that all documentation and processes per bank policy is complied with.

Key Accountabilities

Core Responsibilities

Policies, Systems, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.
  
  

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
  
  

Reporting

Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Specific Accountabilities

• Engage department colleagues to identify current fraud trends and scams.
• Collaborate with subject matter experts to aid in crafting and delivering targeted fraud awareness communications for customers, staff and third-party vendors.
• Ensure that all fraud awareness material is succinct to ensuring clarity and ease of comprehension.
• Identify current fraud trends and draft messages for staff, customers and third parties and submit for approval to the line manager.
• Identify and make recommendations to the line manager on new and innovative channels of communication to reach the target audience.
• Facilitating internal training programs for bank employees and draft material relevant to targeted groups of employees.
• Liaising with external parties for fraud trainings either internally or externally as/if required.
• Preparation of material and coordinating the delivery of the awareness campaign related to the International Fraud Awareness Week.
• Assist AVP Fraud Prevention, Awareness & Outreach with payment of invoices for vendors.
• Supporting all P&V team activities within GFRI as/when required.
  
  

Qualifications

Minimum Qualification

• Bachelor’s degree in business, Finance, Law, or a related discipline.
• Relevant industry certifications e.g., CFE, CFA, FRM, CAMS etc. are preferred.
  
  

Minimum Experience & Competencies

• 2 years’ relevant experience in the banking sector.
• Working knowledge of bank products, channels and services.
• Working knowledge of fraud risk in the banking sector.
• Strong administrative skills and ability to multitask.
• Experience in crafting and delivery of communications and training material.
• Strong communication and presentation skills.