Customer Service Representative

English Customer Service Representative

Location: Cairo, Egypt

About Sutherland:

Sutherland is a global leader in business process outsourcing (BPO) with a passion for delivering exceptional customer experiences. We are seeking highly motivated individuals to join our team in Cairo and provide outstanding customer service to our clients.

Job Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat
• Provide accurate and timely information to customers
• Resolve customer issues and complaints efficiently
• Maintain a high level of customer satisfaction
• Adhere to company policies and procedures
• Contribute to a positive and collaborative team environment

Qualifications:

• Excellent verbal and written communication skills in English
• Strong problem-solving and decision-making abilities
• Ability to work under pressure and meet deadlines
• Customer-oriented mindset with a focus on providing exceptional service
• Proficiency in using computers and relevant software applications
• No Experience is required!
• Fresh Grads, Undergrads with no attendance, Gap year and dropouts can apply!
• Flexibility with night and overnight shifts is a MUST!
• Fluency in English is a MUST! (B2/C1)

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Supportive and inclusive work environment
• Flexible work arrangements