Customer Care Advisor

Job Description

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

As a Customer Care Advisor at Emirates NBD, your role is to provide exceptional customer service, addressing inquiries and concerns, promoting banking products and services, and ensuring overall customer satisfaction while adhering to banking regulations and policies. To provide consistently an excellent service to all customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

Key Responsibilities:

• Providing excellent customer service by assisting customers with inquiries, transactions, and problem resolution.
• Educating customers about banking products and services to meet their financial needs.
• Identifying sales opportunities and cross-selling banking products, such as loans, credit cards, and investment accounts.
• Resolving customer complaints and issues in a timely and professional manner.
• Adhering to banking regulations and procedures to ensure compliance and security.
• Maintaining a clean and organized work environment within the branch.
• Collaborating with other team members to achieve branch goals and objectives.
• Participating in training and development programs to enhance knowledge of banking products, services, and procedures.
• Upholding a high standard of professionalism and integrity in all interactions with customers and colleagues.
  
  

Skills and Experience:

• Hold a bachelors' degree or equivalent (Any Specialization)
• General awareness of banking segment
• Excellent interpersonal skills
• Attention to detail.
• Problem solving
  
  

What We Offer You

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• Preferential banking facilities for employees
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
  
  

Why Join Us

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants only SHORTLISTED candidates will be contacted".