Customer Service Officer - YOSH

Job Description

We are seeking a dedicated, customer-focused individual to join our team as a Customer Service Officer. This role is pivotal in providing top-notch support and service excellence to our esteemed clientele.

Key Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide accurate information regarding our products and services.
• Resolve customer issues promptly and efficiently, escalating to appropriate teams as necessary.
• Maintain and update customer records in the customer service database.
• Assist in the development and implementation of customer service improvements.
• Collect and analyze customer feedback to contribute to process enhancements.
  
  

Qualifications And Experience

• Previous experience in a customer service or support role is highly desirable.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as in a team environment.
• Proficiency in using MS Office Suite and customer service software.
• Familiarity with the digital and creative industries is a plus.
  
  

Core Competencies

• Customer Satisfaction Focus: Demonstrate a commitment to providing quality service.
• Communication Skills: Articulate ideas and information clearly and concisely.
• Teamwork: Effectively collaborate with colleagues to meet shared goals.
• Adaptability: Adjust to new conditions and challenges positively.
• Empathy: Recognise and understand customers' emotions and perspectives.
  
  

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Access to our vibrant and creative community and resources.
• Supportive and dynamic work environment.
  
  

About Us

MAKE is a hub of creativity and innovation, a place where entrepreneurship and experimentation meet. We boast a diverse community ranging from designers and artists to DIY enthusiasts and hobbyists. Our mission is to nurture and inspire creativity, offering a space where ideas can come to life.

If you are an enthusiastic professional eager to deliver exceptional customer service, we encourage you to apply.

This job has been sourced from an external job board.

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