Operations Supervisor

Job Title: Operations Supervisor
Reports To: Operations Manager
Purpose:
The Operations Supervisor leads the daily operational functions of the company, ensuring all policies and procedures are strictly followed. This role acts as a key liaison between Operations and other departments, and is accountable for the efficient management of the fleet and limo services.
Key Responsibilities:
Operational Leadership:
- Lead daily operations, ensuring compliance with company policies and industry regulations.
- Act as the main point of contact between Operations and other departments for smooth cross-functional communication.
Fleet and Limo Planning:
- Oversee daily fleet planning and ensure effective utilization of the vehicles.
- Monitor the limo operations and communicate strategies to improve utilization rates with Department Managers.
Training and Development:
- Provide formal and informal training to Rental Agents on achieving customer-oriented goals.
- Guide agents on promoting additional services such as collision damage waiver, theft protection, fuel purchase options, and vehicle upgrades.
Documentation and Reservations:
- Supervise all aspects of rental documentation, including reservations, quotations, and rental extensions.
- Ensure all documentation aligns with company policies and regulatory requirements.
Reporting and Analysis:
- Assist Department Managers in preparing regular operational reports to track and assess performance.
- Monitor fleet utilization and implement strategies to maximize efficiency in consultation with the Department Manager.
Coordination:
- Coordinate daily operations across different areas, ensuring efficient collaboration between different teams and locations.
Compliance and Monitoring:
- Ensure all operations-related documentation is maintained accurately and complies with company policies and regulatory standards.
Additional Duties:
- Perform other duties as assigned by the Department Manager to support overall operational excellence.
Qualifications:
- Proven experience in an operations management role, ideally in the car rental or automotive sector.
- Strong leadership and team management skills.
- Excellent communication and coordination abilities.
- Familiarity with fleet management, rental procedures, and relevant regulatory frameworks.
- Ability to train and mentor staff for improved customer service and operational efficiency.
- Strong organizational and problem-solving skills.