Guest Services Associate
- Miral Experiences
- Abu Dhabi - United Arab Emirates
وصف الوظيفة
Job Description
Job Scope:
- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerised Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company’s cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
- Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
- Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
- Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
- Efficiently manage all guest services operational areas
- Manage lost and found counter according to company’s lost and found policy
- Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
- Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
- Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
- Fondly bid farewell to all guests exiting the park
- Participate in any evacuation (drill or real) if necessary
- Higher secondary or equivalent
- Minimum 1-year operational experience in a guest or customer service setting
- English proficiency (spoken & written)
- Basic computer knowledge
- Ability and genuine willingness to entertain/engage guests
- Flexibility
- High levels of respect and integrity
- Theme park/water park experience
- Cash handling experience
- Arabic, Russian, Farsi or Chinese proficiency
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