Customer Success/Account Manager @ Helpjuice (Fast-Growing SaaS)

At Helpjuice, we don’t just talk about rewarding success - we make it happen. If you’re the kind of person who thrives on driving results and cashing in on performance, then read on. This could be your next big move.

What’s Helpjuice All About?

Helpjuice is the go-to knowledge management platform for businesses. Since 2011, we've empowered over 8,000 companies including giants like Amazon and growing startups to share and manage knowledge seamlessly. Used by millions globally, our mission is to simplify how businesses organize and access information. And we're always looking for passionate people to join us in making that happen.

Why Helpjuice?

• 100% Remote. We’ve been fully remote since 2011.
• No salary negotiation. We meet your salary expectations and sometimes exceed them!
• 20 days of paid time off plus religious and national holidays in your country.
• A budget for learning and development.
• Fully paid team trips and outings - Our Success team just returned from Istanbul!
• Work with a diverse and talented team.

The Role:

You’ll be the go-to person for turning warm leads into happy customers. Here’s what you’ll do:

• Work with warm leads – show them how Helpjuice can solve their problems and make their lives easier.
• Run product demos – walk potential customers through how Helpjuice works, showcasing the value it brings to their work.
• Build strong relationships – make sure customers love the product and know exactly how to get the most out of it.
• Follow up on leads – reach out consistently to keep the conversation going and nurture relationships until they’re ready to buy.
• Close deals – confidently guide customers through the sales process and help them make the decision to purchase.
• Support new customers – manage a support inbox (10-30 inquiries) daily, helping answer questions and making sure everyone gets what they need.
• Stay in touch with leadership – keep the VP of Sales and CEO updated with weekly projections, sales reports, and progress.
• Advocate for the customers.

What We’re Looking For:

• You’re obsessed with sales and motivated by financial rewards.
• You thrive in a customer-first environment.
• Strong English skills to connect with our mostly US-based customers.
• You’re a tech-savvy problem solver and quick learner.
• You’re available Monday to Friday, 9 am to 5 pm (NYC time).
• You’ve got a sense of humor and love working in a dynamic team.

Ready to join us?