Flight Support Supervisor

Job Purpose

Responsible for the schedule maintenance in the DMIS (Dnata Management Information System) DXB & DWC for all flights. Work in close co-ordination with Dubai Airports offering support & clarifications where necessary in order to facilitate smooth handling of flights within the airport.

Job Outline

Plan

• Verify and validate flight schedules between dmis and ACL slots ensuring accuracy in updates
  
  

Deploy

• Liaise with Customer Airlines seeking clarity and confirmation on flight status as required
  
  

Lead

• Create, update and maintain dmis database
  
  

Execute

• Source seasonal schedules from customer airlines, Validate schedules with ACL slots and update DMIS DXB & DWC
• Create, update and maintain DMIS database with airline codes, airport codes and aircraft types data
• Liaise with Commercial team on new airlines start-ups and creations
• Ensure flight type & status along with Paying party is accurately updated in DMIS.
• Verify and validate on shift basis daily slots and dmis schedules
• Manage schedule updates, flight creation, deletion on day of ops based on advice from stakeholders
• Monitor ramp movement for arrival of any non-scheduled flight and arrange ground handling requirements and notify billing team for revenue recovery
• Co-ordinate provision of services for adhoc operations with team leads at dnata Operation Control Center
• Respond to Customer complaints and feedback in a timely manner
  
  

Qualifications & Experience

• 12 years of schooling or equivalent
• Fluent in English written and oral Experience:
• 5 years of experience in ground handling / airport operations Customer relationship
• Good understanding of ground handling services
• Knowledge of customer SLA and agreement
  
  

Salary & Benefits

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