CUSTOMER CARE ASSISTANT - Emirates Flight Catering

Reporting to the Customer Care Coordinator the job holder is responsible in assisting in conducting checks, tests & investigation to ensure quality assurance and control of processed linen.

JOB CONTEXT:

Linencraft currently renders its services to over 45 Airline customers, 45 Hospitality customers, operates 13 Emirates laundry outlets and 3 in-house hotel laundries. Currently, Linencraft processes over 340,000 pieces of linen and garments a day. Linencraft largely comprises of five main sections, Logistics, Airline laundry operations, Hospitality operations, Dry cleaning operations and Administration. Linencraft is now diversifying into the Health care laundry business. The main functions of these sections are Logistics, soil laundry collection, sorting, washing / dry cleaning process, finishing process, quality control, packing and dispatch to the end customer in accordance with the stringent timeframes. The Principal role of the Job holder*s responsibilities is to ensure that Linencraft adheres to its Quality standards as well as providing customers service excellence. Linencraft processes over 180,000 pieces of hospitality linen / garments of 60 customers. Managing these volumes for physical quality checks is a challenging and daunting task considering the constraint in floor space and stringent delivery timeframes. Though the job involves physical routine check-up, the job holder is also required to have the through understanding of the processes and the ability to communicate across the hierarchy in highlighting issues.

FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY:

The jobholder reports to Customer Care Coordinator directly

Direct highlight of quality issue to the concerned supervisor

QUALIFICATIONS AND EXPERIENCE:

QUALIFICATIONS:

High School Diploma

EXPERIENCE:

1-2 years in Laundry Industry / Quality Control

JOB SPECIFIC SKILLS:

Good Communication Skills, Basic Computer skills Decision-making skills Eye for detail

CORE COMPETENCIES:

Occupational Health & Safety Ensure that safe working practices and procedures are implemented and adhered to, in accordance with company policies.

Relationships with People Demonstrates a desire and willingness to work with others to achieve objectives.

Meeting Customer Expectations Anticipates customer needs; keeps customers abreast of relevant changes; distributes helpful information.

Achieving Results Focused on achieving specific goals and planned targets.

Developing Self Creates learning and development opportunities for self and others across functions and departments.

Leading and Supervising Shares responsibilities with the team to enhance participation and commitment.

Planning and Organising Provides immediate head with clear reports regarding the work performed, deadlines and quality standards.

Creativity and Adaptability to Change Reviews existing systems and processes to identify and put in place improvements.

Problem Solving and Decision Making Considers all options weighs up with the advantages and disadvantages; approaches problem solving in a logical

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