Administration Officer

Previous experience in Customer Service is a must to have

About PayChoice:

At PayChoice, we're pioneers in payment gateway solutions, empowering businesses across Australia in sectors like Healthcare/Fitness, Childcare, Medical, and beyond. We're on a mission to redefine the landscape of payment processing

Position purpose

Office administration, customer service, follow up or similar tasks that are reasonably requested by management.

Core objectives include:

Main tasks

• Attending to clients and queries via phone, email, tickets and other
• General office administration tasks
• Assisting executive staff when required
• Follow up on in arrears and refer files to debt collection if required
• Daily Finance duties – Client pays, reporting and checks and balances
• Any other tasks that would be reasonably required by the employer

The above list is not exhaustive and the role may change to meet the overall objectives

of the company.

Other Duties

• Data Entry
• Data Cleansing

Required qualities

• Professional approach
• Ability to work under pressure
• Organisational and time management skills
• Excellent attention to detail

Desired competencies

• Analytical thinking
• Initiative
• Business awareness
• Tenacity
• Strategic thinking
• Positive approach to change

PERSON SPECIFICATION

Qualifications

• Business administrations related qualifications Experience
• Three years minimum experience in similar role Knowledge
• General administration and IT knowledge

Skills & competencies

• Customer service focused: committed to providing exceptional customer service across
• all channels – written, phone and face to face.
• Communication: the ability to communicate clearly and concisely, varying
• communication style depending upon the audience.
• Attention to detail: excellent attention to detail and written skills when communicating
• with others, both internally and externally.
• Commerciality: ability to apply knowledge in a practical, commercial manner.
• Teamwork: willingness to assist and support others as required and get on with team
• members.
• Time management/organisation: accomplish objectives effectively within the time frame
• given, and carry out administrative duties within the portfolio in an efficient and timely
• manner.

Personal attributes

• Professional approach (essential)
• Confident manner (essential)
• Positive approach to change (essential)

Other

• Ability to work in a small to medium team environment
• Able to work autonomously

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job related tasks requested by management and as necessitated by the development of this role and the development of the business