Customer Onboarding Specialist

Rewaa is on a mission to revolutionise retail! Our cutting-edge SaaS platform empowers retailers to move and grow faster. We provide innovative solutions for point-of-sale, inventory management, omnichannel integrations, tax and accounting, and reporting, all delivered on a single screen with our lightning-fast, robust hardware. With over 10,000+ customers and an ambitious trajectory toward global expansion, there's never been a better time to join Rewaa!

Own and facilitate the entire onboarding process for new customers to ensure a smooth and successful adoption of our platform. You will be the primary point of contact for customers during onboarding, guiding them through configuring, integrating, and launching on our platform. Success will be measured by customer satisfaction scores, onboarding timelines, and platform adoption rates after launch.

Key Accountabilities

• Working closely with the sales and account management teams to ensure a seamless transition from sale to onboarding
• Being the main point of contact for new customers during the onboarding process. Guiding them through the necessary steps to get set up on the platform
• Conducting product demonstrations and training sessions to educate customers on how to use the platform's features and get the most value out of it
• Assisting customers with data migration and integration with Rewaa platform. Helping them properly configure the platform to fit their needs
• Troubleshooting any issues that arise during onboarding and answering customer questions in a timely manner
• Providing ongoing support and check-ins with customers for a set period after launch to ensure they are utilizing the platform successfully
• Collaborating with colleagues in consulting, support, account management, and other departments to deliver a top-notch onboarding experience
• Keeping thorough documentation of customer onboarding processes and tracking success metrics. Using this data to identify areas for improving and streamlining onboarding
• Staying up-to-date with the latest technologies, features and releases in order to best assist customers
• Provide support to the direct manager in tasks related to the Customer Success department, ensuring smooth operations and effective coordination within the team
  
  
  

Requirements And Qualifications

• 1 year of customer experience (Previous experience with SaaS customer onboarding is a plus.)
• Excellent English (written and spoken)
• POS and accounting background is a plus
• Excellent Excel skills
• Excellent verbal and written communication skills
• Ability to explain technical concepts clearly to non-technical users
• Customer-focused mindset with problem-solving abilities
• Experience with web-based platforms and ability to learn new technologies quickly
• High energy and drive to help customers accomplish their goals
• Strong organizational skills to manage multiple customers
  
  
  

Compensation And Benefits

• Competitive monthly salary
• Stock Option Plan
• Health insurance for the employee
• 21 working days annual vacation
• Rewaa is a fast-growing company with great opportunities to develop.
  
  
  

Alert for Candidates

Please be aware that Rewaa and its subsidiaries do not conduct interviews via email or text and will never request payment as a condition for applying for a position or receiving a job offer. To ensure your safety, apply only through Rewaa’s official channels and avoid sharing personal information (name, address, birthdate, ID number, etc.) with unsolicited contacts. If you encounter anything suspicious, please let us know so we can assist you.

تنبية للمتقدمين

تؤكد شركة رِواء وشركاتها التابعة على أنها لا تجري أي مقابلات عمل عبر البريد الإلكتروني أو الرسائل النصية، ولن تطلب أي مبالغ مادية كشرط للتقديم أو لتلقي عرض عمل على أي وظيفة. التقديم على وظائف شركة رواء يتم فقط عبر القنوات الرسمية للشركة، ونحذر من مشاركة معلوماتك الشخصية (مثل الاسم، العنوان، تاريخ الميلاد، والهوية الوطنية، وغيرها) مع أي طرف خارجي.

Notice to External Recruiters and Staffing Agencies

Rewaa does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Rewaa hiring managers, or by other means will be considered gratis, and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Rewaa and resumes have been solicited by our Talent Acquisition team in connection with a specific job opening.

إشعار للمستقطبين الخارجيين ووكالات التوظيف

تؤكد شركة رِواء أنها لا تقبل أي سيرة ذاتية من المستقطبين الخارجيين أو وكالات التوظيف إلا إذا كانت بموجب عقد مبرم وموقع بين الطرفين. أي سيرة ذاتية تُقدم إلى قاعدة بياناتنا، أو تُرسل مباشرةً إلى مسؤولي التوظيف في شركة رِواء، أو تُرسل عبر أي وسيلة أخرى دون عقد مسبق، ستُعتبر خدمة مجانية، ولن يتم دفع أي رسوم توظيف في حال تعيين المرشح. تُدفع الرسوم فقط إذا تم طلب السيرة الذاتية من قِبَل مسؤولي التوظيف لدى شركة رِواء بموجب العقد.