Guest Services Officer - Communications Centre

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Communications Centre is responsible to contribute to the smooth and efficient running of the Communications Centre within the Rooms Division.

• To operate the switchboard in accordance with the department's operational standards.
• To attend to the hotel guest in all communication from inside and outside the hotel.
• To answer the telephone calls at all times (never let the telephone ring more than twice),clearly and in a most friendly manner.
• To use the correct procedure for handling calls, including all billing forms, message handling, and the selling of guest services and restaurants in the hotel.
• To ensure that the proper charges are written out for overseas calls, as per laid down instructions.
• To ensure that all overseas bookings are recorded accurately and placed with the very minimum of details.
• To handle wake‑up calls promptly as requested.
• To ensure that when required, the doctor is contacted with the minimum delay and that the Assistant Manager ‑ Front Office is informed.
• To ensure that all V.I.P.'s In‑House are entered on the V.I.P. Board.
• T o maintain the Log Book from shift to shift for any information or comments of guests.
  
  

Primary Location

AE-Dubai

Organization

Hyatt Regency Dubai

Job Level

Hourly/Entry Level Employee

Job

Front Office

Worldwide/Local Candidates

Worldwide

Please ensure that you have discussed your interest in this position with your Human Resources Department before you apply online.