Runner

Job Description

We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.

Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition as a Runner and start scripting your own story at Paramount Hotel Dubai.

Job Purpose :

To deliver luggage, messages, faxes and guest belongings efficiently and in a timely manner, ensuring that they are handled with utmost care and responsibility.

Roles and Responsibilities:

• Comprehensive knowledge of the Hotel, including all departments, services and outlets
• Always have a smiling, helpful and friendly attitude towards Casts and Guests alike and provide a courteous and professional service at all times
• Actively use the Guests name
• Be aware of and follow all relevant SOP’s, Policies and Procedures of Paramount Hotel
• Act as a sales person of Paramount Hotel and is able to sell our products
• Perform any related duties as requested by the Front Stage Management
• Assist guests with loading and unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage
• Deliver any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner, verifying the guest’s name and room number at all times
• Record any guest deliveries and storage items accurately, using the correct forms
• Issue luggage tags to the guests for any items received
• Store guest’s luggage according to the Paramount Hotel established procedure
• Assist guests with directions within the hotel (i.e. guide them to their room, a restaurant etc.)
  
  
  

Experience:

• Minimum of 1-year experience as Runner in an international five star hotel with more than 500 rooms
  
  
  

DESIRABLE

• Basic hospitality and Guest Services knowledge
• College Diploma in Hospitality Management
• Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, Italian, German)
• Basic knowledge of OPERA PMS