Key Responsibilities:

Manage and support the network infrastructure, including setup, configuration, and maintenance to ensure seamless connectivity and optimal performance
Provide technical support to staff, troubleshooting hardware, software, and network issues to maintain productivity
Oversee security protocols to protect company data, including firewalls, anti-virus software, and regular system updates
Assist with the installation, configuration, and maintenance of IT equipment including computers, printers, servers, and other peripherals
Monitor and maintain backups and disaster recovery plans to safeguard critical data and ensure business continuity
Support the team by managing user accounts, access permissions, and software licensing
Assist in the setup and support of design software used within the architecture industry (e.g., AutoCAD, Revit) and troubleshoot any related issues
Keep systems updated and maintain inventory of IT assets to ensure efficient management and replacement planning
Train staff on basic IT functions and best practices, including network security and data privacy

Requirements:

Bachelors degree in Information Technology, Computer Science, or a related field
Minimum 3-5 years of experience in IT support and network management, ideally within the architecture or design industry
Strong knowledge of network management, troubleshooting, and hardware/software installation
Proficiency in Microsoft Office Suite, Windows OS, and familiarity with design software support (AutoCAD, Revit) is a plus
Experience with IT security protocols and disaster recovery planning
Excellent problem-solving skills and the ability to work independently or within a team
Strong communication skills to effectively support non-technical staff and handle diverse IT tasks

IT Specialist